Nine in ten public sector IT leaders believe they have the internal skills to deliver digital transformation but fall short in meeting demand for apps due to a lack of manpower, according to a survey* by enterprise app platform, KnowledgeKube.
The survey, based on interviews with senior central and local government IT executives, found that 91% of leaders recognise software development is needed for digital transformation – and have the internal skills to deliver on this – but over two-thirds (69%) stated they lacked the head-count to meet enormous demand.
More than one third (34%) of respondents said that improving end user services was most important to them when considering current digital priorities. Driving down supply and process costs (23%) and connecting and extending legacy systems and data (20%) were also high on the agenda.
The results also revealed that while a quarter of survey respondents still believe the responsibility for delivering digital transformation rests solely on the IT department, nearly half (48%) now believe that the onus falls on multiple departments.
This comes at a time when the public sector is still navigating ‘government as a platform’ – a common core infrastructure of shared digital systems, technology and processes on which it’s easy to build user-centric government services.
While two-thirds of public sector IT leaders agreed that ‘government as a platform’ supports innovation, organisations are being urged to adopt this attitude in order to reap the benefits.
Peter Robbins, Managing Director of Mercato Solutions – creators of KnowledgeKube, said: “More than three-quarters (77%) of IT executives agreed that both internal and external processes should be digitised, yet perceived costs and a lack of resources are still holding organisations back.
“With a global IT skills shortfall, and wide recognition that existing resources cannot meet business demand for digital, new ways of working to create apps that automate need to be adopted.
He added: “Emerging codeless platform technologies are now helping organisations address this challenge by enabling non-programmers as well as IT to create enterprise applications. This means without the need to write code, organisations can quickly mobilise and build greater internal digital capability for large-scale digital transformation.’’
*Survey conducted amongst 35 CIOs, CTOs and innovation leaders in local and central government.